Responsible Gaming at ll99 — Play Smart, Stay Safe

01 Our Commitment to Responsible Gaming

At ll99, responsible gaming is not a policy statement that sits in a corner of our website — it is a core operating principle that shapes how we design our platform, interact with players, and make business decisions. We recognise that a small percentage of players who engage with online gambling may develop problematic patterns of play, and we take our duty of care to every ll99 player seriously.

Our responsible gaming programme is built on four foundational pillars: prevention, protection, support, and education. Through prevention, we apply rigorous age verification checks to ensure that only eligible adults can register and play on the ll99 platform. Through protection, we provide practical tools — deposit limits, session time-outs, and self-exclusion — that give every player direct control over their gambling behaviour. Through support, we maintain a 24/7 customer support team that is trained to recognise the signs of problem gambling and to connect affected players with the right resources. Through education, we provide clear, honest information about the risks of gambling so that every ll99 player can make informed choices.

ll99 is committed to continuously improving its responsible gaming standards. We monitor player behaviour data for indicators of potential harm, and we proactively reach out to players who display patterns consistent with problem gambling. We believe that a sustainable, trusted platform is one where players feel genuinely safe — and that is the environment we are committed to maintaining for every player in Bangladesh and beyond.

02 Age Restriction — 18+ Only

ll99 strictly prohibits gambling by individuals under the age of 18. This is a non-negotiable requirement that applies to every player on our platform, regardless of the country, city, or device from which they are accessing ll99. Whether you are logging in from Dhaka, Chittagong, Sylhet, or Khulna, the 18+ rule applies uniformly and without exception.

To enforce this requirement, ll99 applies Know Your Customer (KYC) verification to all registered accounts. During the verification process, players are required to submit valid government-issued identification — such as a Bangladesh National Identity Card or passport — that confirms their date of birth. Accounts that cannot verify their age to ll99's satisfaction will be suspended, and any funds held in an unverified account will be handled in accordance with our Terms and Conditions.

Protecting Young People

ll99 recognises that parents and guardians have a responsibility to prevent minors from accessing online gambling platforms. We strongly recommend the following steps to help protect young people in your household:

• Install reputable parental control software on shared devices and computers used by children. Products such as Net Nanny, Qustodio, and similar tools can block access to gambling websites.
• Never share your ll99 login credentials — username, password, or account PIN — with anyone, including family members. Your account is for your use only.
• Ensure that your ll99 account is always properly logged out when you are not actively using it, especially on shared or household devices.
• Keep your bKash, Nagad, and Rocket account details confidential so that minors cannot use them to make deposits on your behalf.

If you suspect that a minor has registered on ll99 or has been accessing your account, please contact our support team immediately at [email protected]. We will investigate and act promptly.

03 Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available to ll99 players. If you feel that your gambling is becoming difficult to control, or if you simply want to take a complete break from the ll99 platform, self-exclusion allows you to have your account blocked immediately for a period of your choosing. During a self-exclusion period, you will be unable to log in, deposit, wager, or access any ll99 products or services.

ll99 offers the following self-exclusion options:

• Short-Term Self-Exclusion (1–6 months): A temporary block on your account for a defined period ranging from one month to six months. At the end of the exclusion period, your account will remain closed until you actively contact ll99 support to request reactivation — we will never automatically re-open a self-excluded account.
• Long-Term Self-Exclusion (6 months – 5 years): For players who require a more extended break, ll99 offers exclusion periods of up to five years. During this time, you will also be removed from all ll99 marketing communications.
• Permanent Self-Exclusion: If you wish to close your ll99 account permanently with no option to reopen it, our support team can arrange a permanent exclusion. This decision is final and irreversible. Any verified balance in your account at the time of permanent exclusion will be returned to you via your registered payment method.

ll99 takes self-exclusion requests extremely seriously. Once a self-exclusion is in place, our systems will flag any attempt to create a new account using the same identity, contact details, or payment methods associated with the excluded account. We will close any such duplicate accounts and return any deposited funds. If you are in a period of self-exclusion and receive any ll99 marketing communication in error, please notify us immediately so that we can correct the issue.

04 Deposit Limits

Setting a deposit limit is one of the simplest and most effective ways to stay in control of your gambling budget. ll99 allows every player to set daily, weekly, or monthly deposit caps directly through their account settings. Once a limit is in place, ll99's system will automatically decline any deposit attempt that would cause your total deposits to exceed the limit you have set for that period.

If you require assistance setting up a deposit limit or encounter any technical issue with the limit controls, our 24/7 support team is available via live chat or email to help you at any time.

05 Time-Out Features

Sometimes all you need is a short break. ll99's time-out feature allows you to take a temporary pause from the platform without committing to a full self-exclusion. A time-out is ideal if you feel you are playing more than you intended during a particular session, week, or month, and want to give yourself space to reflect without permanently closing your account.

ll99 offers time-out periods of 24 hours, 48 hours, 7 days, 14 days, and 30 days. During a time-out:

• You will not be able to log in to your ll99 account or place any bets or wagers.
• No deposits can be made via bKash, Nagad, Rocket, or any other payment method linked to your account.
• You will be automatically unsubscribed from all ll99 promotional emails and bonus notifications for the duration of the time-out.
• Any active bonus funds or free spins that were pending in your account will be paused — they will not expire during your time-out period.

To activate a time-out, contact the ll99 support team via live chat or email. Your time-out will be applied within minutes. At the end of the time-out period, your account access will be restored automatically — however, if you feel you need longer, you can contact support to extend the time-out or convert it into a full self-exclusion at any time.

06 Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, and many people do not recognise the warning signs until the problem has become serious. ll99 encourages every player to be honest with themselves about their gambling habits. If any of the following signs apply to you, it may be time to use one of ll99's responsible gaming tools or seek professional support.

Recognising these warning signs early is the first step toward regaining control. If several of these signs apply to your situation, please do not hesitate to reach out to the ll99 support team or one of the professional resources listed in the following section. Seeking help is a sign of strength, not weakness.

07 Support Resources

If you are concerned about your own gambling habits or those of someone close to you, there are a number of professional resources available to provide confidential guidance and support. ll99 encourages any player who feels that gambling is negatively affecting their life to seek help without delay.

The following types of professional support are available:

• Counselling and Therapy: Trained counsellors specialising in gambling-related harm can provide confidential one-to-one support, helping you understand the underlying causes of problematic gambling and develop practical coping strategies. In Bangladesh, mental health support services are available through government hospitals, private clinics, and non-governmental organisations in major cities including Dhaka, Chittagong, and Sylhet.
• Support Groups: Peer support groups — both in-person and online — bring together individuals who are experiencing similar challenges with gambling. Sharing experiences with others who understand what you are going through can be a powerful part of the recovery process.
• Financial Counselling: If gambling has caused financial difficulties, a qualified financial counsellor can help you assess your situation, prioritise debts, and develop a practical plan to rebuild financial stability. Many financial counselling services are available at no cost.
• Family Support: Problem gambling affects not only the individual but also their family and close relationships. Family members and loved ones of problem gamblers can also benefit from seeking dedicated support — both to understand the nature of the condition and to protect their own wellbeing.

08 Contact ll99 for Help

ll99's customer support team is available 24 hours a day, 7 days a week to assist with any responsible gaming matter. Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk to someone about a concern, our team is ready to help without judgement.

All responsible gaming requests made to the ll99 support team are treated with the strictest confidentiality. Your request will be handled by a trained team member and acted upon with the highest priority — typically within minutes for urgent matters such as self-exclusion.