ll99 Frequently Asked Questions

ll99 requires a government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to submit a selfie holding your ID. Verification is required before processing your first withdrawal and helps protect your account from unauthorised access.

You can reset your ll99 password from the login page by clicking "Forgot Password". Enter the mobile number linked to your account, and ll99 will send an OTP to that number. Enter the OTP, then set a new strong password. If you no longer have access to your registered mobile number, contact ll99 support via live chat or email at [email protected].

No. ll99 strictly permits only one account per player. Duplicate accounts are detected during KYC verification and will be closed. Any funds in a duplicate account may be forfeited. If you accidentally created two accounts or cannot access your original account, contact ll99 support immediately so the situation can be resolved without penalty.

To permanently close your ll99 account, contact the support team via live chat or email at [email protected] and submit a written account-closure request. Any verified balance in your account will be returned to your registered payment method before closure. Note that permanent closure is different from self-exclusion — if problem gambling is your reason, consider a self-exclusion option first.

To deposit via bKash on ll99, log in, go to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. ll99 will display a dedicated bKash merchant number. Open your bKash app, select "Send Money", enter the number and amount, then enter your bKash PIN to confirm. Your ll99 account is credited within minutes.

Nagad deposits on ll99 are processed instantly in most cases. Once you complete the payment in the Nagad app using the merchant number provided by ll99, the funds typically appear in your ll99 wallet within one to five minutes. If your deposit has not appeared after fifteen minutes, contact ll99 support with your Nagad transaction ID for a quick resolution.

The minimum deposit on ll99 is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks, the minimum is ৳500. These thresholds apply per transaction; there is no cap on how many deposits you can make per day.

The minimum withdrawal amount on ll99 is ৳500 for mobile wallet methods such as bKash, Nagad, and Rocket. For bank transfer withdrawals, the minimum is ৳1,000. Withdrawals require your account to be KYC verified. Your withdrawal method must match the payment method you used to deposit.

Withdrawals to bKash from ll99 are typically processed within 1 to 4 hours during business hours. ll99 aims to process all withdrawal requests within 24 hours. Processing times can occasionally be longer during high-traffic periods such as major cricket tournaments or public holidays in Bangladesh. You will receive a confirmation notification once your withdrawal is approved.

ll99 does not charge fees on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges as per their standard rates. For bank transfers, your bank's standard transfer fees may apply. ll99 has no control over third-party payment provider charges.

Yes, Rocket (Dutch-Bangla Mobile Banking) is a fully supported deposit and withdrawal method on ll99. The process is the same as bKash — go to the Deposit section, select Rocket, note the merchant number ll99 provides, open your Rocket app, and complete the send-money transaction. Deposits are credited to your ll99 account within minutes.

ll99 covers a wide range of cricket betting markets, including match winner, innings totals, top batsman, top bowler, method of dismissal, over-by-over runs, and live in-play betting. Major competitions available include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC ODI World Cup, and international Test series featuring the Bangladesh Tigers.

Yes, all ll99 cricket betting features are fully optimised for mobile browsers on Android and iOS devices. You do not need to download a separate app — the ll99 website is a responsive, mobile-first platform that delivers a smooth betting experience directly through your phone's browser. Live cricket odds update in real time on mobile just as they do on desktop.

ll99 offers hundreds of slot titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. You can find classic three-reel slots, modern video slots with bonus rounds, and progressive jackpot slots. The slots library is regularly updated with new releases. All games can be accessed directly from the Slots section of the ll99 platform.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money a slot pays back to players over time. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average. ll99 features slots with RTPs typically ranging from 94% to 97%, depending on the game and provider. The RTP for each game is shown in the individual game information panel.

ll99's live casino streams real-time games hosted by professional dealers from purpose-built studios. You can play live baccarat, roulette, blackjack, and game show titles powered by Pragmatic Play Live and Evolution Gaming. Games are streamed in HD video with interactive chat. Minimum bet amounts vary by table, starting from as low as ৳50 on select baccarat tables.

Color Prediction is a fast-paced prediction game where you wager on the outcome of a colour result each round — typically choosing between colours or number combinations within a short countdown timer. Rounds last 30 to 60 seconds, making it one of the quickest game formats available on ll99. It is popular among Bangladeshi players looking for rapid-fire gameplay between cricket matches or live casino sessions.

ll99 offers a welcome bonus for new players on their first deposit. The bonus details — including the match percentage and maximum bonus amount in BDT — are displayed on the promotions page at the time of registration. To claim it, simply opt in during the deposit process. Always read the specific bonus terms before claiming, as wagering requirements and eligible games apply.

Wagering requirements determine how many times you must play through a bonus amount before you can withdraw the winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 in total before withdrawing. ll99 clearly states the wagering requirement for each bonus on the promotions page. Not all game types contribute equally to wagering.

Yes, all ll99 bonuses have an expiry period, which is specified in the terms of each individual bonus offer. Typically, bonuses and any associated free spins must be used within 7 to 30 days of being credited to your account. If the wagering requirement is not completed within the expiry window, the bonus and any bonus-derived winnings will be removed from your account.

Yes, ll99 periodically offers free spins on selected slot titles as part of welcome packages, reload promotions, and seasonal campaigns — for example, during Eid, BPL season, or the T20 World Cup. Free spins are credited to your account automatically when you qualify. Winnings from free spins are usually subject to a wagering requirement before they can be withdrawn; check the individual promotion terms for details.

ll99 rewards its most active players through a loyalty programme. As you wager on cricket, slots, live casino, and other ll99 games, you accumulate loyalty points that can be redeemed for bonus credits or used to unlock higher VIP tiers. Higher tiers come with benefits such as faster withdrawal processing, higher deposit limits, personalised account managers, and exclusive promotional offers in BDT.

ll99 uses 128-bit SSL encryption to protect all data transmitted between your device and our platform. Player funds are held in segregated accounts, separate from operational funds. All games are supplied by certified third-party providers whose Random Number Generators (RNGs) are independently audited for fairness. ll99 also operates a strict KYC process to prevent fraud and identity theft.

ll99 operates under an international gaming licence and serves players from Bangladesh as a licensed offshore platform. ll99 does not make specific claims about local regulatory status, as gambling laws in Bangladesh are subject to ongoing legal interpretation. Players are responsible for understanding the laws in their own jurisdiction. ll99 recommends that all players review local regulations before registering.

The minimum age to register and play on ll99 is 18 years. This applies to all players regardless of location. ll99 verifies player age during the KYC process and will immediately suspend any account found to be registered by a person under 18. If you suspect a minor has registered on ll99, please report it to [email protected] immediately.

To self-exclude from ll99, contact the support team via live chat or email at [email protected] and request a self-exclusion. You can choose a period from one month up to permanent closure. Self-exclusion is applied within minutes, blocks all access to your account, and removes you from marketing communications. ll99 will not reverse a self-exclusion during the requested period under any circumstances.

You can set a daily, weekly, or monthly deposit limit directly in your ll99 account settings under the Responsible Gaming section. Enter the maximum amount in BDT you want to deposit within the chosen period and save. The limit takes effect immediately. If you request an increase, a 72-hour cooling-off period applies. Decreases take effect with no waiting period.